ProStores Support the Right Way

Our Support is Different

neoverve employs only professional e-commerce consultants, designers, programmers, search engine marketers and server administrators. When you call neoverve for support or advice, you speak to highly skilled professionals who care about your success.

Direct Telephone Support

For those times when something is too complicated for a simple email request, call us. We don't hide our phone number and we won't charge you a penny. If it's after hours, the voice message you leave us automatically opens a ticket in our support system. Bam - just like that.

Live Chat Interface

Just need a quick question answered? A quick detail need hashed out? Perhaps a pre-sales issue you would like clarified to help you make a decision. Just click on the "Live Chat" link up top and you are connected to us. Now, that is dedication.

First Rate Ticketing System

With a small, personable group supporting hundreds of clients, a ticketing system is key to providing top shelf support. There is always a way for our clients to instantly get attention whenever they want. Our clients can open a support ticket by sending an email to support@neoverve.com

Helpful Knowledge Base

The ticketing system we use has a built in Knowledge Base. Whenever we receive multiple requests for similar issues, we create an article in the KB. Many times your questions can be answered there. Handy, right?